1. Introduction
Wigan Roof Repairs respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we may collect, use, store and protect personal information when you visit our website, request a quotation, contact us or become a customer.
2. Information We May Collect
- Name, telephone number and email address
- Property or correspondence address and postcode
- Details of roofing work required
- Photographs or videos supplied by you
- Quotation, appointment and project information
- Communications with Wigan Roof Repairs
- Invoice and payment information
- Basic technical website information such as browser/device information and website usage data
3. How We Use Your Information
- Respond to enquiries and arrange surveys or appointments
- Prepare quotations and provide roofing services
- Manage contracts, projects, invoices, guarantees and aftercare
- Maintain appropriate business records
- Comply with legal or regulatory obligations
- Improve our website and services
4. Lawful Basis
Where UK data-protection law applies, we process personal information where there is an appropriate lawful basis, including taking steps at your request before entering into a contract, performing a contract, complying with legal obligations, legitimate business interests and consent where required.
5. Sharing Information
We do not sell customer personal information. Information may be shared where reasonably necessary with contractors, suppliers, professional advisers, IT/service providers and payment providers involved in delivering our services.
6. Cookies and Analytics
Our website may use cookies or analytics technologies to understand how visitors use the website and improve its performance. Where legally required, non-essential cookies or analytics will only be activated after appropriate consent.
7. Retention
Information is retained only for as long as reasonably necessary for the purpose for which it was collected and to satisfy appropriate legal, accounting, taxation, contractual and record-keeping requirements.
8. Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration or loss.
9. Your Rights
Depending upon the circumstances, UK data-protection law may give you rights including access, correction, erasure, restriction, objection, data portability and withdrawal of consent where applicable.
10. Contact
Questions concerning this Privacy Policy should be sent to info@wiganroofrepairs.co.uk.